EnterpriseCC’s commitment to safety and security during this challenging time
Our hearts go out to all who have been directly affected by this global pandemic. here at EnterpriseCC want to extend our gratitude to those on the front lines of the battle against it – from healthcare workers and first responders to utility workers and grocers. Everyone has to play a part in fighting through this crisis.
All of us here at EnterpriseCC have a big role in this effort, as well. From our inception, we’ve been committed to the safety and security of the communities we serve. In addition to the thousands of homes, businesses, and people we protect, EnterpriseCC is the security, fire protection, and life safety provider for many essential businesses and facilities in our communities, including hospitals, distribution centers, grocery stores, financial institutions, and restaurants.
These businesses and institutions help keep the country running. It’s a responsibility we take very seriously.
Because of our role connecting our business and residential customers to police, fire, and medical emergency services, EnterpriseCC has been identified as an essential business under shelter-in-place orders recently issued in several states. We’re honored to receive this designation, and we understand the added responsibility the times require. So we’re implementing extra measures to safeguard our customers and our team members.
Our clients trust us to be there for them when they need us most. We strive to maintain that trust every day. EnterpriseCC has 2 monitoring centers within the United States. That allows us to offer the most redundancy of any US-based monitoring service, ensuring that our critical monitoring and client care services can continue uninterrupted. This applies whether we’re dealing with the effects of a pandemic like the COVID-19 coronavirus, or natural disasters like hurricanes and earthquakes. If our clients need us, we must be here for them. We’re doing even more to protect our customers.
The nature of our business is such that sometimes we need to interact directly with our customers, whether it’s to repair an existing system or install new security or life safety systems. Because of the circumstances, we’re taking extra steps to safeguard our customers.
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Our call center is having deeper conversations with our residential customers to try and resolve issues without in-home appointments. And if a visit to the home is needed, agents ensure customers can provide a safe work environment for themselves and our team members.
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We’re equipping employees who meet with clients with additional cleaning, sanitation and protective tools to help protect them and our customers.
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Our field team is taking even more steps to help protect our clients, including practicing social distancing; making sure the customer’s household is healthy before arriving, and utilizing personal hygiene safeguards.
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All our field team members are conducting daily personal wellness checks before reporting to work. If anyone is showing any signs of illness, they’re instructed to stay home.
Right now, none of us knows how long this crisis will last. What we do know is that it will take all of us – our team, our clients, and the communities in which we live and work – coming together to maintain our health, safety, and security through it all. But we will get through it. EnterpriseCC has been protecting people and helping save lives for 20 years. We understand what it takes to persevere. We’ll be here for you when you need us most.